SPACIFICA™ BOAT WAXES - Guarantee

We are so confident that you will be satisfied with our products, we offer a 30 day money back guarantee. If for any reason you are unsatisfied , you may return the product to us for a refund of the product's purchase price, not including shipping/handling charges if applicable. Although over 98% of our customers are satisfied with our products and service and we are striving to make this rate of satisfaction 100%, we realize that occasionally some people will not be satisfied. We want you to be happy with our products and services and recommend us to your friends. We will do anything we can to make you, our valued customer, satisfied, by either issuing a refund or replacing the item free of charge, whichever you choose. Please note: We cannot replace or exchange a product AND issue a refund, it's "either or", not both. Note: A $5.00 dollar handling charge will be applied against the credit of the product's purchase price for each product returned.

Instructions for returning a product:
In order to receive a refund, the product must be returned to DAK Marine. Product must be returned in original box, and should be placed in a larger box or padded envelope to insure against damage (use the one we sent to you originally!) . Products made of glass should be repackaged with care to insure against breakage. For our employees' safety, any box that contains broken glass will be discarded and a refund will not be processed (we cannot instruct our employees to pull out broken glass pieces from boxes for obvious reasons).

In the box with the product please insert the return form with all required information filled out and signed. Click here to print out the return form. The return form MUST be included in the box.

Mail the product with the return form to:

Returns Department
DAK Marine
439 South 46th Street
Philadelphia, PA
19143

We suggest that you mail it to us return receipt requested and insured, however we will accept any type of delivery service such as Federal Express or UPS etc. Although returns are processed immediately as received, sometimes it takes a while for your credit card company or bank to credit your account. Please allow 2-4 weeks for the credit to show up on your next statement.

Instructions for exchanging a product:
Please e-mail customer service at customerservice@DAKLabs.com and include your name, order number (your order number starts with a one and four or five 0's i.e. 10001234 or 10012345) and product you wish to exchange or replace. Or, simply call toll free 1-866-475-4424 and ask to speak to the customer service department, they will be glad to assist you (exchanges only).Please note: all exchanges are shipped UPS ground, please allow 1-7 days for delivery. Exchanges for orders outside of the continental United States may incur additional shipping/handling charges.